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        1. mandom corp.

          Customer Support

          Information

          Due to our winter holidays, we will not be accepting inquiries during the following period:
          • Telephone:
            December 25 (Friday) 17:00 to January 5 (Tuesday) 9:30
          • Web:
            December 24 (Thursday) 17:00 to January 5 (Tuesday) 9:30
          [Please beware of swindles using Mandom's toll-free number]
          Cases have been reported of fake websites using Mandom's toll-free number (0120-37-3337). Our company has no connection with these websites, so please exercise caution.

          Apologies for incorrect statement of ingredients and information on voluntary recall (News Release / PDF)

          Search Q&A

          Contact Us

          [Inquiries during winter holidays]
          Due to company holidays, inquiry hours are as follows. Thank you for your understanding.
          Inquiries can be made as usual from January 5 (Tuesday).

          Contact Us through Our Website

          Our inquiry service will be temporarily suspended from December 24 (Thursday) at 17:00.

          Our inquiry service will be temporarily suspended from December 25 (Friday) until January 4 (Monday).

          Inquiries can be made as usual from January 5 (Tuesday) at 9:30.

          Contact Us by Telephone

          Customer Relations Division 0120-37-3337 (in Japanese only)
          Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays)
          Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.
          Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.

          Our inquiry service will be temporarily suspended from December 25 (Friday) at 17:00.

          Our inquiry service will be temporarily suspended from December 26 (Saturday) until January 4 (Monday).

          Inquiries can be made as usual from January 5 (Tuesday) at 9:30.

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